Family nbn plan $69/mth with FREE Wi-Fi router. BOOM!

While we do our best, not all plan inclusions, prices, or promotional offers advertised are available at all addresses. When you enter your address above, our site will show you the plans and prices available in your area. Please note that results may vary as we process your order. If anything changes, we’ll contact you as soon as possible.

Becoming a new Superloop customer is something to be celebrated. That’s why we offer all new residential nbn customers promotional pricing in the first 6 months as a Superlooper (not an official term…yet). The discount will appear as a credit on your Superloop invoice.

Here’s a little insider info: to get the most out of our 6-month Discount Promo you’ll need to stay on the plan you signed with for the entirety of the 6 months. After that you’re free to change to whatever plan you want!

See, it pays to scroll to the bottom of a website.

We’re big believers in “the more you get the more you save”. That’s why the more Superloop products you bundle together the more you’ll save. You could even save up to $15/mth off your monthly broadband bill if you purchase extra eligible Superloop services (like a new Mobile SIM or Home Phone plan, {wink wink}).

Qualifying is easy. Just be a Superloop residential customer who joined on or after 6 February 2023 with one or more nbn or Fibre services and BOOM! You can start bundling products and saving money. Who doesn’t love some extra cash in their bank? And what’s great is all connection technologies are eligible.

All you need to do is jump online and order a new eligible service using your Superloop broadband account number. Or, if you’re on the phone with our sales team just quote your account number to activate your discount. If you have more than one account, you can merge them by calling our sales team on 1800 57 87 37.

If you joined Superloop before 6 February 2023, don’t worry, you may still qualify. Just call our sales team on the above number and they may be able to activate the Bundle & Save feature on your account.

So, how does Bundle & Save work? Here’s a table to make it a little easier on the eyes:

Full Terms & Conditions

A FREE eero 6+ (including eero Secure) is available to all Superloop residential nbn customers. You can only get one free router per service, and must be connected via FTTP, FTTC, or HFC technology. To qualify your service must remain active for 18-months, however, if you cancel your service before your 18-months is up you’ll be charged a one-off clawback fee of $8/mth (inc. GST) based on the number of months remaining. So, if you cancel 6-months into your 18-month commitment the amount owed will be based off the remaining 12-months. Check out our Terms & Conditions here

Speed tiers indicate the theoretical maximum speed you’ll get to your home. Actual speeds you experience depend on a few things, like demand in other parts of the network, or in-home conditions (like the kids streaming and gaming all the things), as well as where you place your modem (putting your modem in the cupboard is a no no). Check TES for further guidance, or our About nbn speeds section below.

Typical Evening Speeds are the average speeds you can expect during the evening (specifically between 7pm and 11pm) from your internet. These speeds aren’t guaranteed, and past performance shouldn’t be used as an indication of future speeds. Things like your access technology (modem/router), demand on the network (who’s online and what they’re doing), local internet traffic (surrounding houses in your area), and the condition of your physical line (old lines that haven’t been maintained) can impact the quality of your connection and speed.

If you have a Fibre to the Premises (FTTP) or Hybrid Fibre Coaxial (HFC) connection you’re already winning in your internet life. Why? Because you’re eligible for our Superfast and Lightspeed tiers. Here’s a couple of things to note about our Superfast and Lightspeed plans:

1. Download speed performance will vary greatly depending on the time of day. So, we recommend you use Typical Evening Speed as a guide to determine the likely performance.

2. To get the most out of our Superfast and Lightspeed tiers we highly recommend you use a Superloop supplied modem. And no, this isn’t a cheap upsell. They’re preconfigured to the exact specifications of our network so you can setup quickly (just plug it in and play) and maximise network speed.

Try as we might, not all FTTC (Fibre to the Curb) lines can support speeds above nbn 100. The only way to confirm your maximum speed is to install your service first and test your speeds after. And if your line doesn’t support your chosen speed tier, we’ll offer to move you to the speed tier that’ll work better with your access line. We love having a back-up.

Like their cousin above, some FTTN (Fibre to the Node) and FTTB (Fibre to the Building) access lines may have a hard time supporting speed tiers above nbn 50 (but we love them just the same). Again, the best way to determine your maximum access line speed is to install the service and then test it. If it can’t support your selected speed tier, we’ll offer to move you to something more suitable.

Need a landline because of your parents? Don’t worry, we get it. Why not add a Superloop Home Phone (VoIP) service while we’re getting you connected to the nbn? You’ll get access to super-low PAYG call rates, and porting your number is free.

As VoIP uses the internet to make calls, you’ll need a compatible modem.

At the time of ordering your new Superloop nbn service, a $1 debit may be made to your account. Don’t worry, we’ll credit this amount back to you on your first invoice. Going forward, you can pay your monthly bill one of two ways, Credit Card or Direct Debit.

(Pssst! We recommend Direct Debit so you can avoid a 1% Credit Card surcharge. Don’t tell the banks we told you this)

If your existing modem is getting a little long in the tooth, we have two modems/routers you can choose from: the ZTE H1600 Wi-Fi modem or the eero6+ router.

We get it. Sometimes things just don’t work out. Sure, it'll break our hearts, but if you’re happy then so are we. That’s why we believe in ‘no lock-in’ plans, so you can leave at any time. When you feel it’s come to a “it’s not you it’s us” kind of situation and want to cancel your service, just give us thirty days’ notice so we can get things ready. And maybe have an ugly cry or two.

When people are given access to things without limits, like our unlimited data or call allowances, most act accordingly. However, there are some exceptions. If you need a refresher on how NOT to use the internet or our phone service (like for hate or harrassment – the real ugly stuff), then take a squiz at Superloop’s acceptable use policies covering internet and telephone.

If you’re a residential customer who joined Superloop on or after 6 February 2023, we’ve got great news. You can start using My Speed Boost right now! All you need to do is jump into your Superloop app or SuperHub portal (if you’re on your laptop while reading this), scroll down, and with the push of a button you can get up to double your usual internet speed for 24-hours. We also give you up to five FREE Speed Upgrade Days a month. So, you can use them whenever you want, and even schedule them in ahead of time.

Check out which of our plans below are eligible to use My Speed Boost:

If you joined Superloop prior to 6 February 2023, all is not lost. Simply give us a call on 1800 57 87 37 and we may be able to give you access.

What happens if you don’t use up all your Speed Upgrade Days? Any unused days will rollover into My Speed Boost™ Bank (at the end of your monthly billing period) to a maximum of 30 days.

Here are some things to note about My Speed Boost™

Look at our Full Terms & Conditions

Although scams aren’t anything new, the digital variety has been on the rise in Australia over the past few years. By using a wide variety of methods and techniques (not to mention avenues), they’ve become quite skilled at gaining access to people’s money and personal information. Even going so far as to be able to impersonate legitimate government bodies, businesses, and organisations.

We’ve all said, “I’d never fall for that”. So, to help ensure you don’t, here is a guide we created so you can learn more about scams and how to protect yourself.