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Critical Information Summary


Please find below an archive of all our Critical Information Summaries for our services. Please review these before making a decision on your internet service to make sure the product suits your needs and financial capabilities.

Business

nbn™ Enterprise Ethernet (25Mbps)

Effective 1 Feb 2021 - Current

Superloop Enterprise Ethernet NBN 250 - Download Critical Information SummaryDownload PDF
nbn™ Enterprise Ethernet (1000Mbps)

Effective 1 Feb 2021 - Current

Superloop Enterprise Ethernet NBN 1000 - Download Critical Information SummaryDownload PDF
nbn™ Enterprise Ethernet (SD-WAN Bundle)

Effective 1 Feb 2021 - Current

Superloop Enterprise Ethernet SD-WAN Bundle - Download Critical Information SummaryDownload PDF
Business Fixed Wireless (125Mbps plan)

Effective 26 February 2019 - Current

Superloop Business Fixed Wireless (125Mbps plan) - Download Critical Information SummaryDownload PDF
Business Fixed Wireless (20/5Mbps & 30/10Mbps plans)

Effective 25 October 2018 - Current

Superloop Business Fixed Wireless (20/5Mbps and 30/10Mbps plans) - Download Critical Information SummaryDownload PDF
Business Fixed Wireless Symmetrical (10Mbps plans)

Effective 11 December 2017 - Current

Superloop Business Fixed Wireless Symmetrical - 10mbps - Download Critical Information SummaryDownload PDF
Business Fixed Wireless Symmetrical (20Mbps, 50Mbps, 100Mbps plans)

Effective 16 January 2018 - Current

Superloop Business Fixed Wireless Symmetrical - 20, 50, 100mbps - Download Critical Information SummaryDownload PDF

Residential

nbn™ (25Mbps, 50Mbps & 100Mbps plans)

Effective 1 July 2022 - Current

Superloop NBN - Download Critical Information SummaryDownload PDF
nbn™ (250Mbps & 1000Mbps plan)

Effective 1 July 2022 - Current

Superloop NBN - Download Critical Information SummaryDownload PDF
Fixed Wireless

Effective 4 July 2019 - Current

Superloop Fixed Wireless - Download Critical Information SummaryDownload PDF
Fixed Wireless (125Mbps & 250Mbps plans)

Effective 26 February 2019 - Current

Superloop Fixed Wireless - Download Critical Information Summary (125Mbps & 250Mbps plans)Download PDF
Apartment Premium (125Mbps & 250mbps plans)

Effective 28 February 2019 - Current

Superloop Apartment Premium (125Mbps & 250mbps plans) - Download Critical Information SummaryDownload PDF
SuperLoop VOIP

Effective 26 Feb 2019 - Current

Superloop VOIP - Download Critical Information SummaryDownload PDF

Grand Fathered

NBN
nbn™ (25Mbps, 50Mbps & 100Mbps plans)

Effective 14 Sep 2021 - 30 Jun 2022

Superloop NBN - Download Critical Information SummaryDownload PDF
nbn™ (250Mbps & 1000Mbps plan)

Effective 14 Sep 2021 - 30 Jun 2022

Superloop NBN - Download Critical Information SummaryDownload PDF
nbn™ (25Mbps, 50Mbps & 100Mbps plans)

Effective 1 Apr 2021 - 14 Sep 2021

Superloop NBN - Download Critical Information SummaryDownload PDF
nbn™ (200Mbps & 250Mbps plans)

Effective 1 August 2021 - 14 Sep 2021

Superloop NBN - Download Critical Information SummaryDownload PDF
nbn™ (1000Mbps plan)

Effective 1 Apr 2021 - 14 Sep 2021

Superloop NBN - Download Critical Information SummaryDownload PDF
nbn™ (25Mbps, 50Mbps & 100Mbps plans)

Effective 1 Feb 2021 - 1 Apr 2021

Superloop NBN - Download Critical Information SummaryDownload PDF
nbn™ (1000Mbps plan)

Effective 1 Feb 2021 - 1 Apr 2021

Superloop NBN - Download Critical Information SummaryDownload PDF
nbn™ (25Mbps, 50Mbps & 100Mbps plans)

Effective 12 Nov 2020 - 31 Jan 2021

Superloop NBN - Download Critical Information SummaryDownload PDF
nbn™ (200Mbps & 250Mbps plans)

Effective 1 Feb 2021 - 31 July 2021

Superloop NBN - Download Critical Information SummaryDownload PDF
nbn™ (200Mbps & 250Mbps plans)

Effective 29 May 2020 - 31 Jan 2021

Superloop NBN - Download Critical Information SummaryDownload PDF
nbn™ (1000Mbps plan)

Effective 29 May 2020 - 31 Jan 2021

Superloop NBN - Download Critical Information SummaryDownload PDF
nbn™ (25Mbps, 50Mbps & 100Mbps plans)

Effective 26 Nov 2019 - 12 Nov 2020

Superloop NBN - Download Critical Information SummaryDownload PDF
nbn™

Effective 5 Dec 2018 - 26 Nov 2019

Download Critical Information Summary (Grand Fathered)Download PDF
nbn™

Effective 19 July 2018 - 5 Dec 2018

Download Critical Information Summary (Grand Fathered)Download PDF
nbn™

Effective 11 May 2018 - 19 July 2018

Download Critical Information Summary (Grand Fathered)Download PDF
nbn™

Effective 20 April 2018 - 11 May 2018

Download Critical Information Summary (Grand Fathered)Download PDF
nbn™

Effective 11 Dec 2017 - 20 April 2018

Download Critical Information Summary (Grand Fathered)Download PDF
nbn™

Effective 5 May 2016 - 11 Dec 2017

Download Critical Information Summary (Grand Fathered)Download PDF
Fixed Wireless
Fixed Wireless

Effective 4 July 2019 - 1 Apr 2021

Superloop Fixed Wireless - Download Critical Information SummaryDownload PDF
Fixed Wireless

Effective 11 May 2018 - 19 Mar 2019

Download Critical Information Summary (Grand Fathered)Download PDF
Fixed Wireless

Effective 11 May 2018 - 19 Mar 2019

Download Critical Information Summary (Grand Fathered)Download PDF
Fixed Wireless

Effective 11 Dec 2017 - 20 April 2018

Download Critical Information Summary (Grand Fathered)Download PDF
Fixed Wireless

Effective 20 Apr 2018 - 11 May 2018

Download Critical Information Summary (Grand Fathered)Download PDF
Fixed Wireless

Effective 19 March 2019 - 4 July 2019

Download Critical Information Summary (Grand Fathered)Download PDF
Apartments

Effective 4 Sept 2018 - 19 March 2019

Download Critical Information Summary (Grand Fathered)Download PDF
Apartments

Effective 11 Dec 2017 - 4 Sept 2018

Download Critical Information Summary (Grand Fathered)Download PDF
Apartments

Effective 30 Aug 2016 - 11 Dec 2017

Download Critical Information Summary (Grand Fathered)Download PDF
Apartment Premium

Effective 30 Aug 2016 - 11 May 2019

Download Critical Information Summary (Grand Fathered)Download PDF
Apartment Premium

Effective 11 May 2018 - 6 November 2019

Superloop Apartment Premium - Download Critical Information SummaryDownload PDF
Business Fixed Wireless
Business Fixed Wireless (12/5, 20/5)

Effective 11 Dec 2017 - 25 Oct 2018

Download Critical Information Summary (Grand Fathered)Download PDF
Business Fixed Wireless (30/10)

Effective 11 Dec 2017 - 25 Oct 2018

Download Critical Information Summary (Grand Fathered)Download PDF
Business Fixed Wireless (Symmetrical 10mbit)

Effective 11 Dec 2017 - 16 Jan 2018

Download Critical Information Summary (Grand Fathered)Download PDF

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