Australia’s fibre internet upgrade continues with the rollout of the nbn network connecting Australian homes and businesses with fast, reliable fibre optic cable. Full fibre connections mean quick uploads and downloads, and stability for your business internet. If it’s time to examine whether your current business internet plan is working as hard for you as it should, you may have some questions that need answers. That’s why we’re here, to help you stay on top of things so you can make the right choice for your nbn business connection.
Q: What is nbn’s Fibre Connect Initiative?
The nbn’s Fibre Connect Initiative is a program aimed at connecting more Australian households and businesses to high-speed fibre internet.
The initiative is part of the nbn’s larger plan to expand its fibre network by connecting directly to homes and businesses, rather than relying on the older copper network.
By expanding the fibre network, the nbn network will support high-speed broadband with fast and reliable internet to all Australians, regardless of where they live. Now customers can choose an eligible nbn business plan with Superloop to connect to the nbn FTTP Fibre network. These plans offer a range of speeds to suit Australian Businesses.
Overall, the Fibre Connect Initiative is a significant investment in Australia's internet infrastructure and is expected to bring significant benefits to businesses and individuals across the country.
Connect your business to fibre internet with one of these Superloop plans.
Q: What is Fibre Internet?
Fibre Internet is a data connection using optical fibre to carry information via light waves from a central node to the end user locations.
The two key components of fibre Internet are the optical fibres themselves and the “last mile technology” of the network.
Optical fibres are tiny, around about size of human hair. But when bundled together these fibres form optical fibre cables that transmit information in binary form (ones and zeros) via LED or laser light pulses.
When these pulses of light reach their destination, they need to be converted into an output that devices like routers can be connected to. This is performed by the optical network terminal or Network Termination Device (NTD) converting the signal into Ethernet for routers and other devices connect to.
Transmitting information using light rather than electricity gives fibre a significant advantage over copper and other access technologies, such as durability and speed.
Optical fibre is not affected by water or weather conditions and is more resistant to electrical interference and other issues that affect copper cables and some other technologies like fixed wireless.
For the end user the greatest advantages of fibre Internet are reliability and speed.
Fibre Internet is ideal for businesses that have their business applications in the cloud, have multiple users online at the same time, send and received large files sizes, and who need synchronous data for smooth user experiences of cloud applications like Voice & Video conferencing.
Q: How reliable is Fibre internet for business?
Unlike copper-based services, fibre is delivered using a light wave in a sheathed conduit. It is not affected by water in joins or pits to the extent that copper-based services are. Unless the fibre suffers a physical cut, it's unlikely to be affected by adverse weather or other events.
So, when you’re with Superloop, your business internet will keep right on going, rain, hail or shine.
Q: What are the differences between the various access technologies?
Customers on nbn Fibre to the Node (FTTN) or nbn Fibre to the Curb (FTTC) technologies in selected areas may be eligible to upgrade to nbn Fibre to the Premises (FTTP) with a plan-based higher speed tier.
1. Fibre to the Premises (FTTP): This is a pure fibre-optic technology that delivers high-speed internet directly to homes and businesses. FTTP offers asymmetrical download and upload speeds and is generally considered the fastest and most reliable nbn technology. However, while the expansion is continuing, it may not yet be available in all areas.
2. Fibre to the Node (FTTN): FTTN technology uses fibre-optic cables to connect to a neighbourhood node, with copper cables delivering the internet the rest of the way to homes and businesses. FTTN offers relatively fast speeds (up to 100/40) but can be affected by the quality of the copper cables and distance from the node.
3. Fibre to the Curb (FTTC): FTTC technology is similar to FTTN, but the fibre-optic cable runs closer to the premises, with a short length of copper cable connecting to the home or business. FTTC provides faster speeds than FTTN.
Q: How do I find out if my business is eligible for an nbn FTTP fibre upgrade?
The Service Qualification on the Superloop website will help you determine if you are eligible for a Fibre Upgrade. Enter your business service address to check eligibility.
Please remember the upgrade footprint is expanding every month, so please check regularly to confirm your eligibility.
Q: What are my options if Fibre is not available at my business now?
If the lack of fibre is preventing you from choosing Superloop fibre plans, you can select from any other Superloop in-market plan. These plans are available to all fixed-line access technologies.
Q: Do I need to pay anything upfront or commit to a term contract to get fibre?
There’s no installation charge to be upgraded to Fibre. Installation is free. We offer both month-to-month and contract plans depending on the bandwidth requirements of your business. During the pre-installation stage, an nbn technician will assess the exterior of your premises to determine if extra infrastructure is required to complete the installation. Should any additional costs be required, you will be advised before installation commences. Also, during the installation appointment, an authorised person over the age of 18 will need to be present to give the nbn technician installing the equipment access to the inside and outside of your property.
Q: How will the transition occur during the installation process?
To determine which process will be applicable to your order, we’ll first need to check the access type available at your location.
If you’re currently on FTTN/C in a location where the nbn fibre upgrade is already available, you can be upgraded to fibre in just two steps.
You’ll be able to transition your current service over to Superloop while your fibre is being upgraded so you can benefit from all the features of Superloop’s Business TC4 product while you wait.
The two steps involved in the transition are:
1. Switch your existing service from your current provider to Superloop on FTTN/C, which may require configuration changes on your Customer-Premises Equipment (CPE).
2. Superloop will notify you when your new FTTP service will be ready. This will require connecting your CPE to the nbn FTTP Network Termination Device (NTD). Your FTTN/C service will run in parallel with your fibre service for 7 days before being disconnected.
If you’re in an area where the nbn fibre upgrade has not yet occurred, the estimated lead time for a fibre build is approximately six weeks.
If you’ve already been upgraded to FTTP, you can choose from your desired plans and your service will be migrated to Superloop in a short period of time.
Q: What happens if I already have FTTP at my business?
If your area is already set up for FTTP, you can order any of the Superloop fibre plans right now.
Q: What is required for an FTTP connection?
To understand the requirement for the connection, we will need to do a service check so we can get visibility of what’s required to connect you to FTTP.
a. If your site already has FTTP, no work is required, and you are ready to be connected.
b. If your site is ready to be upgraded, nbn will trigger a build when an eligible service order is placed through Superloop.
Q: Will I need a new modem/router when FTTP is installed?
Modems and routers need to be compatible with fibre connection and the speed you are choosing. Superloop provides a FREE Amazon eero 6+ Wi-Fi router with our connections, when your service remains active for 18 months.