How Superloop makes switching business internet easy


How Superloop makes switching business internet easy

We’ve made it easy to switch your business internet to a High-Speed Network built for business needs, with dedicated account management and prioritised service with a range of affordable plans.

If your current nbn business plan isn’t quite measuring up to your standards or to the standards of your customers, it could be time to switch to one that does.

Switching ISPs has often been reported as a difficult decision to make, and not one made lightly. For this reason, it’s among the main factors that many business owners simply end up staying with their existing provider and a business internet plan they may not be happy with. But it doesn’t have to be that way.

Moving your business internet over to an ISP with plans that work better for you and your customers can be fast and easy, with Superloop.

Why Superloop?

Because we own our own network that we built and maintain ourselves. That’s a network route of 100,000 km of fibre optic cable across Australia, built to provide your business with the bandwidth you need to work at your peak.

Four key factors which may help in your decision to switch

Superloop’s expert team of Connectors

Our Connectors help you to get set up right, keeping track of what’s going from the moment the order is placed until the connection is on, and making it easier for businesses to switch.

In addition, the support team will answer calls in under five minutes, or you get a $10 credit to your account.

Plus, we also offer beyond business hours support for help when you need it most. Our priority business support line is open Monday to Friday from 8:30am (AEST) until 10pm (AEST). So, if you don’t have business hours to spare, we’ve got you there.

Our Connectors will also have open and honest conversations with you to help evaluate the specific requirements of your business to provide the best value and service that’s right for you.

Superloop’s Order to Activate Process

You can place any plan order to be hooked up immediately or switched on at a date of your choosing, provided the area has already been set up on the nbn network. Timeframes for new connections may be based on your business location.

We keep you informed at every step by email, and you can always login to your SuperHub portal or use the Superloop App to check your order progress at any time.

Getting set up is easy with an Amazon eero 6+ Wi-Fi router – a Plug & Play modem alternative that’s pre-configured for quick connection to help you get the most out of your business plan.

Superloop’s Dedicated Account Management

You’ll have direct access to a dedicated account manager for prioritised business support whenever you need it.

Having your own account manager gives you access to priority support and service across our departments. With one dedicated person helping to support your business needs, you can stay focused on other priorities. Our account management experts will continuously evolve your technology to improve the speed and cost of doing business, and proactively look for ways to improve our service offering. So, you’ll receive proactive support on any issue resolution when you need it.

Our expert teams manage your account and minimise the burden on your teams so that you can gain the most value from your service.

Superloop’s demonstrated value, faster speeds and dedicated support at a lower cost

Superloop for business, IS the business. Our plans are designed for businesses, to give greater business service to our customers when they need it.

You’ll be able to manage your account spend and your usage via SuperHub and the Superloop App, which both provide you with direct and secure access anytime, and from anywhere.

Superloop provides demonstrated value, delivered through faster speeds, our dedicated account management team and our prioritised service with a range of business internet plans to suit your needs.

Business connectivity, dedicated account management and prioritised service are essential to an organisation's ability to innovate, adapt and remain competitive in today’s evolving business landscape.

Superloop makes switching your business internet plan easier. When you switch to Superloop you move your business connection to a network that is designed for business customers.

So, what are you waiting for?

Learn more about our nbn business internet plans.

See how My Speed Boost can work for your business.