The main business internet pain points faced by small business


The main business internet pain points faced by small business

The backbone supporting modern businesses is a strong and stable internet service with a reliable connection offering high-speed uploads and downloads. When you’re providing seamless communication, efficient online operations, and uninterrupted customer service, then you’re in business.

Australian small businesses face a variety of pain points when it comes to their business internet. From inadequate internet speeds and unreliable network connectivity to limited bandwidth and data allowances, these challenges can significantly impact productivity and growth.

Here are some of the main pain points that many small businesses encounter with their business internet, and how Superloop can help.

Inadequate Internet Speed

One of the primary pain points facing small businesses is inadequate internet speed. Slow speeds can significantly hamper productivity, leading to delays in accessing critical information, sluggish file transfers, and a frustrating online experience for customers.

When businesses opt for nbn business plans with higher download and upload speeds they can help alleviate this issue.

These plans offer fast connection speeds, enabling businesses to operate efficiently, seamlessly collaborate, and deliver superior customer experiences.

Unreliable Network Connectivity

One source of frustration for small businesses can be the experience of frequent interruptions from network outages. Downtime can result in loss of sales, missed opportunities, and damage to business reputation.

Opting for an nbn business internet plan with a reliable connection is crucial to minimise such disruptions.

Superloop nbn business plans are designed to provide reliable network connectivity to ensure businesses operate smoothly without disruption.

Limited Bandwidth and Data Allowance

Small businesses often face limitations in terms of bandwidth and data allowance with their existing internet plans. Insufficient bandwidth can cause bottlenecks, leading to slow connections and decreased productivity, especially during times of peak usage.

Superloop nbn business plans offer flexible options[HL2]  with scalable bandwidth and generous data allowances, providing businesses with the ability to expand their operations free from the fear of data caps. Plus, on eligible plans you’ll have the ability to boost your internet with up to 5 FREE Speed Upgrade Days every month thanks to My Speed Boost™.

These plans enable businesses to accommodate increased online activities, data transfers, and the use of bandwidth-intensive applications.

Inadequate Customer Support

When it comes to business internet service and tech help, a lack of responsive and effective customer support is another common pain point for small businesses. Prompt resolution of technical issues and reliable support is crucial to minimise downtime and ensure uninterrupted operations.

Superloop offers a Beyond Business Hours helpline with a guarantee to answer calls in under five minutes.

Superloop’s small business nbn plans come with priority support, allowing business customers to jump to the front of the queue, providing timely assistance when businesses need it the most.

Limited Plan Options for Business Needs

Different small businesses have different internet requirements depending on their industry and operations. One thing they may have in common though, is that they often face limited options when it comes to finding internet plans that are tailored to their specific needs.

Selecting a business internet plan that's optimised for small businesses can provide the necessary features and functionalities to help support operations effectively.

ISPs that offer customisable nbn business plans understand the unique requirements of small businesses and provide tailored solutions that align with their specific needs, whether it's secure Wi-Fi for customer use or VPN connectivity for remote teams.

By investing in a robust business internet plan, small businesses can ensure seamless operations, enhanced productivity, and improved customer experiences in today's digital landscape.

When a small business chooses an nbn plan with Superloop they get business internet connection that’s optimised for their needs.

With Superloop you'll find a range of affordable plans that offer fast speeds, reliable connections, scalable bandwidth, unlimited data allowances, and priority customer support.

Learn more about our nbn business internet plans: