As NBN Co rollout out their fibre upgrade program across Australia, certain nbn Fibre to the Node (FTTN) and Fibre to the Curb (FTTC) connected addresses will become eligible for an upgrade to a full fibre FTTP connection. You can find out if you can Flip to Fibre^™ by checking your service address on this page.

By checking your address above, you will quickly discover if your premises is ready for a FTTP upgrade straight away, or any time within the next three months.

If your premises has been allocated a “ready for FTTP upgrade” date, you’re eligible for free installation when you upgrade to a FTTP, provided you order a new high speed nbn plan as follows:

• If your connection is FTTN you need to order a Family nbn 100/20Mbps plan or faster
• If your connection is FTTC you need to order a Superfast nbn 250/25Mbps plan or faster

Once you’ve placed your order for a new high speed nbn plan with free FTTP installation, we’ll immediately organise to transfer your internet service to Superloop, using your existing connection technology (FTTN or FTTC) on your choice of either a 100Mbps or 50Mbps service. And we will automatically upgrade your connection to FTTP as soon as we can and activate your chosen new high-speed plan.

It’s important to note that your “ready for FTTP upgrade” date is the earliest date NBN Co can commence connecting your premises to FTTP. NBN Co will commence the installation of your new FTTP service from either your “ready for FTTP upgrade” date or the date you place your order, whichever is the latest. From this date NBN Co estimates the following service activation timelines:

When your new high-speed Flip to Fibre™ service activates, your account will be credited for the prorated unused portion of your FTTN or FTTC service and you will be invoiced for the monthly fee of the newly activated FTTP service.

The free installation offer applies to standard FTTP connections only. Additional connection charges, such as New Development Charges or unforeseen works may apply.

The Flip to Fibre™ promotion is subject to qualification and Superloop reserves the right to withdraw or change the offer. See Terms & Conditions.

Plan inclusions, prices and promotional offers advertised may not be available at all addresses. The service qualification address check is only a preliminary result of plans and prices available in your area. Please note that the result may vary, together with plans, prices and promotions available at your address, as we process your order and connection.

A speed tier speed is the theoretical maximum speed of the access line connecting your premises. The actual speeds you experience, particularly during busy periods, may be limited by demand in other parts of the network and will typically be much slower. For more information, see about fibre speeds.

Typical Evening Speed is the average speed experienced by a representative group of users between the hours of 7pm and 11pm. It is not a guaranteed minimum speed and past performance is not an indication of expected future speed. The actual speed you will experience depends on many factors such as your access technology, the total demand on the network, local internet traffic and your physical line condition. For more information see about fibre speeds.

Superfast and Lightspeed nbn speeds are only available at FTTP connected addresses. Download speed performance on these speed tiers will vary significantly depending on time of day. Typical Evening Speed should be used as a guide to likely performance, however as these plans are newly launched, we have insufficient data to accurately calculate their Typical Evening Speeds in-field. As we gather more performance data, we will quickly replace our estimate of speed performance of these services with in-field data. For more information see about fibre speeds. We particularly recommend the use of a Superloop supplied modem when connecting to these speed tiers.

When you order your service, you can choose to transfer your existing phone number to Superloop Home Phone (VoIP) service. As a VoIP service, your calls will be made over the internet rather than the Public Switched Telephone Network (PSTN) network. You will require a VoIP compatible modem to connect this service.

This will give you will access super-low, Pay-As-You-Go call rates. Porting your number is free.

Our Unlimited Home Phone (VoIP) service comes with unlimited international calls to landline numbers only in the United Kingdom, New Zealand, USA, Germany, Hong Kong, Japan, France, Canada, China, Singapore, India and Croatia. Click here for international call rates.

A payment verification charge of $1 may be debited to your account at the time of sale. This will be credited back to you on your first invoice. You can also organise to pay by Direct Debit to avoid the 1% Credit Card surcharge.

If you’d like to ensure the optimum performance of your service, and allow Superloop to deliver full remote technical support, you can choose to add a ZTE H1600 Wi-Fi modem with free shipping to your order.

The offer of a Free eero 6+ router with eero Secure is only available to Superloop residential nbn customers and only applies to the purchase of the first router per service. Your service must be connected via FTTP, FTTC or HFC technology and your service must remain active for 18 months. Should you cancel your service before 18 months you will be charged a once off router clawback fee of $8/mth inc. GST times the number of months you fall short of your 18 month commitment. See Terms & Conditions here.

You may cancel your service at any time by giving Superloop 30 days' notice (including if you do not wish to continue to use your service during the notice period).

Plans with unlimited data or call allowances are subject to Superloop's internet acceptable use policy and telephone service acceptable use policy.