Hang on to your home phone

Porting your current phone number is free of charge and may take between 10 to 15 business days to complete depending on your current provider. During the last day of this process prior to porting completion, you may not be able to receive incoming calls or make outgoing calls for a short period of time until the port is completed.

If you cannot manage without your incoming calls during the transfer process, please contact us on 1800 57 87 37 to discuss your options.

NOTE: for FTTN, FTTB and FTTC connections, your current phone number it will be lost when your new broadband connection is activated. If you want to keep your existing number, we need to port the phone number to our Home Phone (VoIP) service before your new broadband is activated.

To transfer your number, you need your current phone and supplier account number details when ordering. If you are currently on a contract for your telephone service, an Early Termination Charge may apply with your current provider, for which you are responsible.

If you ordered an Superloop modem this will be dispatched with settings preconfigured for both your data and voice service. You can however configure Superloop’s VoIP service on you own VoIP enabled modem. Or contact our support team for help on 1800 57 87 37.

We will send you a confirmation e-mail once your Home Phone (VoIP) service is active. Once active you should check with your previous telephone provider to ensure they do not continue to bill you.

Some service transfers can be delayed or fail due to special call features which are attached to the current service. Special call and service features need to be removed by your current telephone provider before you transfer your service to Superloop.

Telstra’s Priority Assistance is a service designed to help customers who have (or are living with someone who has) a diagnosed life-threatening medical condition, and whose life may be at risk without access to a fully operational phone service.

This Superloop service does not support the “Priority Assistance” service features. Telstra is the only carrier required to provide priority assistance services to its customers as a condition of its licence. For more information about Priority Assistance Services, please refer to https://www.telstra.com.au/consumer-advice/customer-service/priority-assistance.

Your existing analogue phone handset should do the trick. You simply need to plug it into the phone port of your VoIP compatible modem, which you can order from Superloop.

There are many handsets specifically designed for use with VoIP however they are generally more suited to business use.

To ensure the optimum performance of your Home Phone VoIP service, and to allow Superloop to deliver full technical support we recommend purchasing our ZTE H1600 Wi-Fi modem when you order your service. Full specifications for the modem can be found here.