Privacy Policy: Superloop TotalTalk
We hereby provide you, as a business end user of Superloop TotalTalk (hereinafter referred to as “App”) with the below information concerning the collection of personal data when making use of the App. Personal data includes all data that relates to you personally, such as: name, address, email address or user behaviour.
Required for the provision of our service
The categories of personal data described below is processed and generated when using the App. This data is required for technical purposes to increase ease of use for App functions and to ensure stability and security.
What personal data we collect and process
When downloading the App, we process the information required to download it from the respective marketplace, in particular user name, email address and the customer number of your account, time of download, payment information and individual device ID. We do not control the purpose and means for the collection of this data and are therefore not responsible for it. We only process the data to the extent necessary for downloading the App to your device and for other technical purposes related to the availability and development of the App. The type of information we collect relates directly to what is reasonably necessary for Superloop’s business activities and can include a wide range of personal information. For example, Superloop collects personal information which includes or may include: your name or change of name (such as by deed poll or marriage certificate), address and/or occupancy status, date of birth or death (death certificate), gender, occupation, contact details, payment information, credit information including financial and employment history, drivers licence and/or other government identification numbers, usage information such as the calls you make or the data volumes you use, passwords and location. Superloop also collects information about purchasing patterns, consumer preferences or attitudes from prospective, current and past customers for the purposes of developing products and services and for marketing purposes.
The Superloop group of companies, including Superloop Limited and its subsidiaries, is committed to protecting the privacy of your personal information. We do not outsource our primary services to any third party companies and so your privacy is protected by the same rules and regulations irrespective of who in Superloop is handling your personal information at the time. We may also be required to share your personal information with organisations outside of Superloop.
These may include:
Regulatory or legal bodies overseeing a complaint or concerns of yours (such as the Telecommunications Industry Ombudsman),
Technicians we engage to ensure your service is working,
Suppliers we use to supply you the service,
Debt collectors or other such companies that assist in debt recovery,
Credit reporting bodies or credit providers if there are failed payments,
Fraud-checking and authorised security agencies to carry out checks,
Other telecommunications and information service providers when, for example, you are moving services between one or another,
Our professional advisors or contractors, for example our auditors, accountants or lawyers, and
Market research and customer review organisation who can assist us in developing the quality of our service and product.
Digital advertising platforms we use to advise you of our product and services.
Any authorised government or regulatory authority or enforcement agency where we are required or specifically permitted under law to do so.
We would also supply your personal information to any authorised representative or nominated contact person you have agreed to, including your legal advisors, trustees, guardian or advocates. Basically, Superloop will only supply information to people you nominate or if the disclosure relates to the main reason we collected the information and you’d reasonably expect us to do so. Superloop may also give access where we are permitted or obliged to under Australian law, to your personal information. Some circumstances where this may occur include to react to unlawful activity, to reduce or prevent a serious threat to life, health or safety, or with serious misconduct. We may also give personal information in order to maintain the Integrated Public Number Database (IPND), which supplies information for telephone directories and assists with the dispatch of emergency services.
User Information
When you log into our App we will process the User information connected to your profile. This data consists of: User name and password. We process this data on the basis of a contractual obligation agreed to with your employer.
Contact information
If you contact us via email or via our contact form, we will process information required to answer your query. This data consists of: Email address and, if provided, your name and telephone number. We process this data on the basis of our legitimate interest to answer your business related queries.
Traffic data
When using our App, traffic data will be processed. This data is required to facilitate communication. Traffic data is generated and processed automatically when end users communicate via the App and consists of: information about the participants, calling and called number, the connected IP address, the date, the time, the duration of the call, the amount of data used, and when roaming, we register the network that was used. We process this data on the basis of a contractual obligation agreed to with the party that has provided you with access to the App. In most cases, this will be your employer.
Business contacts
When using our app, business contacts can be processed by the service for which you, your company or your employer has purchased and configured a licensed version of the Superloop TotalTalk communication software. The business contacts are managed and configured by your employer and, if applied, will provide you with an overview of other business end users registered by your employer. Business contacts are access and processed after authentication and synchronisation of the data with the corresponding servers. We process this data on the basis of a contractual obligation agreed to with the party that has provided you with access to the App. In most cases, this will be your employer.
Device contact list
When you make use of certain features, we ask you for your consent to use your device contacts. We will not use this data if you do not consent. If you do not consent, you may not be able to use all functions of our App. You may subsequently grant or withdraw your consent at any time by using the settings in the App or your operating system. If you do consent, your device contacts will be accessible through the App. The data is stored on the device and on per single contact base the user can request to sync this data to our server to enhance the user experience. We process this data on the basis of your consent. The App, syncs your device contact list, if consent given, to enable the app to display the contact information when making and receiving calls to prestored contacts. This is not critical to making and receiving calls.
Photo and media
When you make use of certain features on our App, we ask you for your consent to use your photos and media. We will not use this data if you do not consent. If you do not consent you may not be able to use all functions of our App. You may subsequently grant or withdraw your consent at any time by using the settings in the App or your operating system. If you do consent and make use of the feature, your data can be stored on our servers relating to the party that has provided you with access to the App.
In most cases, this will be your employer. We process this data on the basis of your consent.
Usage statistics
Subject to appropriate consent, our App collects anonymous usage data to determine usage-related statistical indicator that we can use for business intelligence purposes to improve our App and make it more attractive for you as a end user. The data is anonymized from the outset and cannot be associated with a identified or identifiable person at any time. You may subsequently grant or withdraw your consent at any time by using the settings in the App. We process this data on the basis of your consent.
Chat information
When using our messaging functionality within our App, we will process the data necessary to facilitate communication, this data consists of: IP address, login data, chat messages, chat partner, status of the chat messages, transmitted files. The data collected in the App and then synchronized with the corresponding server on which the Superloop TotalTalk software is installed to the extent necessary to provide the relevant functions. Only you have access to data stored solely in the App. The corresponding party that has provided you with access to the App, has access to the data located on the server. We process this data on the basis of a contractual obligation agreed to with the party that has provided you with access to the App. In most cases, this will be your employer.
For a full list of details please see our Privacy Policy.
