Flip to Fibre with FREE* install on a Family Max plan for $65/mth^

As NBN Co rollout out their fibre upgrade program across Australia, certain nbn Fibre to the Node (FTTN) and Fibre to the Curb (FTTC) connected addresses will become eligible for an upgrade to a full fibre FTTP connection. You can find out if you can Flip to Fibre™ by checking your service address on this page.

By checking your address above, you will quickly discover if your premises is ready for a FTTP upgrade straight away, or any time within the next three months.

If your premises has been allocated a “ready for FTTP upgrade” date, you’re eligible for free installation when you upgrade to a FTTP, provided you order a new high speed nbn plan of Family Max (500/50) or faster.

Once you’ve placed your order for a new high speed nbn plan with free* FTTP installation, we will submit the upgrade request with nbn and then connect you onto your new high-speed plan when your new fibre connection is activated. *Free standard install only when you stay connected for 12 months on 500 Mbps plan or higher. T&Cs apply.

It’s important to note that your “ready for FTTP upgrade” date is the earliest date NBN Co can commence connecting your premises to FTTP. NBN Co will commence the installation of your new FTTP service from either your “ready for FTTP upgrade” date or the date you place your order, whichever is the latest.

For nbn FTTN premises:

• Urban Area: 19 Business Days

• Regional and remote areas: 24 Business Days

For nbn FTTC premises:

• Urban area: 25 Business Days

• Regional and remote areas: 29 Business Days

When your new high-speed Flip to Fibre™ service activates, your account will be credited for the prorated unused portion of your FTTN or FTTC service and you will be invoiced for the monthly fee of the newly activated FTTP service.

The free installation offer applies to standard FTTP connections only. Additional connection charges, such as New Development Charges or unforeseen works may apply.

The Flip to Fibre™ promotion is subject to qualification and Superloop reserves the right to withdraw or change the offer. See Terms & Conditions.

Plan inclusions, prices and promotional offers advertised may not be available at all addresses. The service qualification address check is only a preliminary result of plans and prices available in your area. Please note that the result may vary, together with plans, prices and promotions available at your address, as we process your order and connection.

A speed tier speed is the theoretical maximum speed of the access line connecting your premises. The actual speeds you experience, particularly during busy periods, may be limited by demand in other parts of the network and will typically be much slower. For more information, see about fibre speeds.

Typical Evening Speed is the average speed experienced by a representative group of users between the hours of 7pm and 11pm. It is not a guaranteed minimum speed and past performance is not an indication of expected future speed. The actual speed you will experience depends on many factors such as your access technology, the total demand on the network, local internet traffic and your physical line condition. For more information see about fibre speeds.

Superfast and Lightspeed nbn speeds are only available at FTTP connected addresses. Download speed performance on these speed tiers will vary significantly depending on time of day. Typical Evening Speed should be used as a guide to likely performance, however as these plans are newly launched, we have insufficient data to accurately calculate their Typical Evening Speeds in-field. As we gather more performance data, we will quickly replace our estimate of speed performance of these services with in-field data. For more information see about fibre speeds. We particularly recommend the use of a Superloop supplied modem when connecting to these speed tiers.

When you order your service, you can choose to transfer your existing phone number to Superloop Home Phone (VoIP) service. As a VoIP service, your calls will be made over the internet rather than the Public Switched Telephone Network (PSTN) network. You will require a VoIP compatible modem to connect this service.

This will give you will access super-low, Pay-As-You-Go call rates. Porting your number is free.

Pay-As-You-Go call rates (Home Phone VoIP):

Our Unlimited Business Calls (VoIP) service comes with unlimited international calls to landline numbers only in the UK, NZ, USA, Canada, Germany, France, Hong Kong, China, Japan and Singapore. Click here for international call rates.

If you’d like to ensure the optimum performance of your service, and allow Superloop to deliver full remote technical support, you can choose to add a ZTE H1600 Wi-Fi modem with free shipping to your order.

Eligible Superloop residential nbn customers can get a FREE eero 7 router as part of our Super Wi‑Fi Sale:

• Buy one, get one free* on Amazon eero 7 routers; or

• Free Amazon eero Pro 7 or TP‑Link VB433v modem when you stay connected for 36 months on eligible plans. T&Cs apply.

*New customers only. Buy one or more eero 7 modems and get another one eero 7 modem free per customer on selected technologies. Not valid with other modem offers. T&Cs apply.

A $25 shipping fee applies per device.

Eligibility & compatibility

• One free device per customer.

• eero 7 and eero Pro 7 are available on NBN FW, FTTP, FTTC and HFC connections.

• TP‑Link VB433v is also available on FTTN and FTTB connections.

• Offers are subject to eligibility, availability and technology type.

Important

• The 36‑month free offer applies only to eero Pro 7 and TP‑Link devices.

• If you cancel your service before completing the 36‑month term, a Modem Payout Fee (inc. GST) will apply for the remaining months.
  For example, cancelling after 12 months will incur a fee for the remaining 24 months.

See our full Superloop Modem Terms & Conditions for details.

Superloop offers flexible payment options on eero 7, eero Pro 7 and TP‑Link devices.

Depending on eligibility, you can choose to:

• Take advantage of our Super Wi‑Fi Sale (including Buy One, Get One Free* on eero 7). *New customers only. Buy one or more eero 7 modems and get another one eero 7 modem free per customer on selected technologies. Not valid with other modem offers. T&Cs apply; or

• Select a Free modem (eero Pro 7 or TP‑Link only) when you stay connected for 24 months on eligible plans; 

• Pay upfront; or 

• Choose an affordable monthly instalment plan. 

If you cancel your service before the end of the modem term commitment or instalment period, a Modem Payout Fee will apply for the remaining months.

*See our full Superloop Modem Terms & Conditions for eligibility and exclusions.

You may cancel your service at any time by giving Superloop 30 days' notice (including if you do not wish to continue to use your service during the notice period).

Plans with unlimited data or call allowances are subject to Superloop’s internet acceptable use policy and telephone service acceptable use policy.