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Pre-configured for quick connection, just plug in your modem or router and start browsing. For any modem connection issues, our support team can provide help remotely to get you back online sooner.
With plug & play setup, dual-band Wi-Fi and gigabit ethernet the ZTE H1600 offers fast, flexible Internet access.
Plug & play eero gigabit Wi-Fi router with Free eero Secure subscription. For a faster, safer internet connection.
Bundle & Save
Bundle any eligible service (like one of our mobile plans) with your existing Superloop internet, and you’ll get a $5 discount on your monthly internet bill. The more services you bundle the bigger your discount.
My Speed Boost™
With the push of a button, temporarily boost your Superloop nbn speed (for 24 hours) with up to 5 FREE Speed Upgrade Days every month. Unused days rollover into My Speed Boost™ Bank to a max of 30 days.
Free eero Secure
eero Secure is a security subscription service that protects your internet connected devices. It’s free when you purchase Amazon eero 6+ and provides additional internet security and safety features to elevate your eero experience.
Australia’s new network
Superloop is one of the few telcos with a physical connection to every nbn Point of Interconnect across Australia. We also own a whole lot of sub-sea cable capacity which allows us to deliver reliable, high-speed internet at super-competitive prices.
Plan inclusions, prices and promotional offers advertised may not be available at all addresses. Our service qualification address check will show the plans and prices available in your area. Please note that the result may vary, together with plans, prices and promotions available at your address, as we process your order and connection.
The first 6-month discount promotional pricing offer is only available to new Superloop residential nbn customers for a limited time. The discounted amount will appear as a credit on your Superloop invoice. You must stay on your purchased plan for the first 6 months to maintain your discount price. Should you change plans within the first 6 months your discount credit will be lost.
The more products you bundle with Superloop, the more you save. Slash up to $15/mth off your monthly Superloop broadband bill when you purchase additional eligible Superloop services such as a new Mobile SIM plan or a Home Phone plan.
You must be a Superloop residential broadband customer with one or more Superloop nbn or Fibre services and joined on or after 6 February 2023 to qualify. All connection technologies are eligible.
Simply order your new eligible service after 6 February 2023 online with your Superloop broadband account number or quote your broadband account number to our Sales Team if you order via phone. You can merge accounts by calling our Sales Team on 1800 57 87 37.
If you joined Superloop before 6 February 2023, please call our Sales Team on the number above to have this feature activated on your account.
Bundle & Save discounts apply as per the table below:
Purchase an additional eligible service after 6 February 2023 and slash your Superloop broadband bill based on your total product holding on the same account as follows.
|+ 1 additional service||$5/mth|
|+ 2 additional services||$7.50/mth|
|+ 3 additional services||$10/mth|
|+ 4 additional services||$12.50/mth|
|+ 5 additional services||$15/mth|
|Superloop to Superloop||FREE|
All Superloop residential mobile services on the Telstra network (including migrations) except Super Saver $10. All Optus mobile services are not included
All Superloop residential mobile broadband services on the Telstra network
Superloop residential Home Phone Call Packs ($5, $10 & $20) not Pay-as-you-go
Additional residential Broadband Services
Plan changes on existing services are not eligible
The offer of a Free eero 6+ router with eero Secure is only available to Superloop residential nbn customers and only applies to the purchase of the first router per service. Your service must be connected via FTTP, FTTC or HFC technology and your service must remain active for 18 months. Should you cancel your service before 18 months you will be charged a once off router clawback fee of $8/mth inc. GST times the number of months you fall short of your 18 month commitment. See Terms & Conditions here.
A speed tier speed is the theoretical maximum speed of the access line connecting your premises to the nbn. The actual speeds you experience, particularly during busy periods, may be limited by demand in other parts of the network, or in-home conditions. Check TES for further guidance. For more information, see about nbn speeds.
Typical Evening Speed is the average speed experienced by a representative group of users between the hours of 7pm and 11pm. It is not a guaranteed minimum speed and past performance is not an indication of expected future speed. The actual speed you will experience depends on many factors such as your access technology, the total demand on the network, local internet traffic and your physical line condition. For more information see about nbn speeds.
Superfast and Lightspeed nbn speeds are only available at FTTP and HFC connected addresses. Download speed performance on these speed tiers will vary significantly depending on time of day. Typical Evening Speed should be used as a guide to likely performance. We particularly recommend the use of a Superloop supplied modem when connecting to these speed tiers.
Not all FTTC access lines support speed tiers above nbn100. We can't confirm your maximum access line speed until after your service has been installed. Once your service is installed and activated, your maximum access line speed will be tested. If your line does not support the lower range of your chosen speed tier, we will inform you and offer to move you to a lower speed tier.
Not all FTTN or FTTB access lines support speed tiers above nbn50. We can't confirm your maximum access line speed until after your service has been installed. Once your service is installed and activated, your maximum access line speed will be tested. If your line does not support the lower range of your chosen speed tier, we will inform you and offer to move you to a lower speed tier.
When you order your service, you can choose to transfer your existing phone number to Superloop Home Phone (VoIP) service. As a VoIP service, your calls will be made over the internet rather than the PSTN network. You will require a VoIP compatible modem to connect this service.
This will give you access to super-low, Pay-As-You-Go call rates. Porting your number is free.
Pay-As-You-Go call rates (Home Phone VoIP):
|Calls to Australian mobiles||20c/min|
|Untimed 13/1300 Calls||25c/call|
|Superloop to Superloop||FREE|
A payment verification charge of $1 may be debited to your account at the time of sale. This will be credited back to you on your first invoice. You can also organise to pay by Direct Debit to avoid the 1% Credit Card surcharge.
If you’d like to ensure the optimum performance of your service, and allow Superloop to deliver full remote technical support, you can choose to add a ZTE H1600 Wi-Fi modem with free shipping to your order. Full specifications for the modem can be found here. Full specifications for our ZTE H3601 WiFI Extender can also be found here.
Or you can choose the eero6+ router which comes with a FREE eero Secure subscription service that protects your internet connected devices. eero Secure provides additional internet security and safety features. Note that the eero6+ router is only compatible with HFC, FTTP and FTTC connections and does not support Home Phone VoIP.
You may cancel your service at any time by giving Superloop thirty days’ notice (including if you do not wish to continue to use your service during the notice period).
Plans with unlimited data or call allowances are subject to Superloop's internet acceptable use policy and telephone service acceptable use policy.
If you’re a Superloop nbn residential internet customer who joins up on or after 6 February 2023, you can immediately access My Speed Boost™, which allows you to instantly and temporarily upgrade your Superloop nbn service speed with the push of a button (or to set a scheduled time) when you log into SuperHub. If you joined Superloop before 6 February 2023, please contact us on 1800 57 87 37 to gain access My Speed Boost™. You can check out the My Speed Boost™ upgrade options and bonuses which apply to your purchased Superloop nbn plan in the table below:
|Your regular plan speed||My Speed Boost™ Upgrade||Eligible Connection Type||FREE Bonus Speed Upgrade Days||Extra Speed Upgrade Day Price||My Speed Boost™ Bank Rollover Limit|
|Basic 12/1Mbps||Everyday 25/10Mbps||FTTP, HFC & FTTN||Zero||$2/day||N/A|
|Everyday 25/10Mbps||Extra-value 50/20Mbps||All||Zero||$2/day||N/A|
|Extra-value 50/20Mbps||Power home 100/40Mbps||All||5 per month||$2/day||30 days|
|Family 100/20Mbps||Superfast 250/25Mbps||FTTP & limited HFC||5 per month||$2/day||30 days|
|Power home 100/40Mbps||Superfast 250/25Mbps||FTTP & limited HFC||5 per month||$2/day||30 days|
|Superfast 250/25Mbps||Lightspeed 500/50Mbps||FTTP & limited HFC||5 per month||$2/day||30 days|
Any unused FREE Bonus Speed Upgrade Days will rollover at the end of your monthly billing period into My Speed Boost™ Bank to a maximum of 30 days.
Please note that My Speed Boost™ is only available to Superloop residential nbn customers. Only customers whose nbn plan service speed is between 50/20Mbps and 250/25Mbps (and only 50/20Mbps for FTTN) qualify for 5 FREE Speed Upgrade Days per month and My Speed Boost™ Bank. All Superloop residential b customers (except those on 500/50Mbps plan) on these technology types are able to purchase Speed Upgrade Days in SuperHub for $2/day.
Importantly, if you downgrade your Superloop b plan to Basic 12/1 Mbps or Everyday 25/10Mbps, you will forfeit the balance of your FREE Speed Upgrade Days accumulated in My Speed Boost™ Bank. Purchased Speed Upgrade Days are used after My Speed Boost™ Bank days and as you schedule or trigger them and do not add to My Speed Boost™ Bank.
Actual upgrade speeds achieved may be lower than the indicated Speed Tier due to many factors including your network configuration, the location and type of content, the number of users simultaneously accessing the network and the performance of third-party infrastructure that Superloop does not control. Full Terms & Conditions.
Scam activity is on the rise in Australia. Scammers are using a wider array of methods, techniques, and communication avenues to reach unsuspecting victims. They are also becoming more refined at impersonating legitimate government departments, businesses, and organisations to attempt to gain access to your money and personal information. Learn more about scams and how to protect yourself here.
Many factors affect the internet speeds achievable at your premises. These include:
the connection technology at your address
your in-premises wiring, equipment and use
The factors affecting internet speeds are described in more detail below.
Depending on your specific address, different connection technologies can be used to connect your premises to the Superloop nbn network. Each connection type has a different theoretical maximum speed. In addition, within each technology, multiple speed tiers may be available. The table below explains the variety of nbn connection types.
|Fibre to the Premises (FTTP)||Optical Fibre runs from the internet and Superloop's network direct to your premises.|
|Hybrid Fibre Coaxial (HFC)||Optical Fibre runs from the internet and Superloop's network to a node in your street or nearby street. An existing ‘pay TV’ or coaxial cable then runs from the node to your premises.|
|Fibre to the Node (FTTN)||Optical Fibre runs from the internet and Superloop's network to a node in your street or nearby street. Copper wires (usually the existing phone line) runs from the node to your premises.|
|Fibre to the Curb (FTTC)||Optical Fibre runs from the internet and Superloop's network to a pit in the footpath close to your premises. Copper wires (usually the existing phone line) runs from the pit to your premises.|
|Fibre to the Building (FTTB)||Generally used in apartment blocks or similar type of buildings. Optical Fibre runs from the internet and Superloop's network to a node in your building's communications equipment room. A copper cable runs from the node to your premises.|
|Fixed Wireless||Typically used in circumstances where the distance between premises is large. A fixed antenna on your roof receives a signal from a wireless tower.|
|Satellite||A satellite dish is installed on your premises and receives a signal from a satellite.|
Typical Evening Speed is the average speed experienced by a representative group of users between the hours of 7pm and 11pm. It is not a guaranteed minimum speed and past performance is not an indication of expected future speed.
The actual speed you will experience depends on many factors such as your access technology, the total demand on the network, local internet traffic, your physical line condition, the hardware and software you use, the location of your data source and the performance of Wi-Fi within your building. Current typical evening speeds on the Superloop nbn network appear in the table below.
|Basic nbn||Everyday nbn||Extra-value nbn||Family nbn|
|nbn 12/1 Mbps||nbn 25/10 Mbps||nbn 50/20 Mbps||nbn 100/20 Mbps|
|Typical evening speed 12Mbps 7-11pm||Typical evening speed 22Mbps 7-11pm||Typical evening speed 48Mbps 7-11pm||Typical evening speed 95Mbps 7-11pm|
|Typical off-peak speed 12Mbps||Typical off-peak speed 25Mbps||Typical off-peak speed 50Mbps||Typical off-peak speed 100Mbps|
|Ideal for 1-2 people online Up to 3 devices on Wi-Fi Streaming standard definition video Gaming online Browsing the internet Online shopping Using social media and email||Ideal for 2-3 people online Up to 4 devices on Wi-Fi Steaming SD video Streaming music Browsing & online shopping Using social media and email Home Phone VoIP||Ideal for 3-6 people online Up to 6 devices on Wi-Fi Streaming HD video Gaming online Browsing & online shopping Using social media and email Downloading large files||Ideal for 6-9 people online Up to 9 devices on Wi-Fi Streaming 4K video Gaming online Browsing & online shopping Using social media and email Downloading very large files|
|Power home nbn||Superfast nbn||Lightspeed nbn|
|nbn 100/40 Mbps||nbn 250/25 Mbps||nbn 500/50 Mbps|
|Typical evening speed 95Mbps 7-11pm||Typical evening speed 240Mbps 7-11pm||Typical evening speed 500Mbps 7-11pm|
|Typical off-peak speed 100Mbps||Typical off-peak speed 248Mbps||Typical off-peak speed 350Mbps|
|Ideal for 6-9 people online Up to 9 devices on Wi-Fi Streaming 4K video Gaming online Browsing & online shopping Using social media and email Downloading very large files||Ideal for 6-9 people online Up to 9 devices on Wi-Fi Streaming 4K video Gaming online Browsing & online shopping Using social media and email Downloading very large files||Ideal for 6-9 people online Up to 9 devices on Wi-Fi Streaming 4K video Gaming online Browsing & online shopping Using social media and email Downloading very large files|
To understand download speeds, it may help to think of the Superloop network as like a freeway. Your speed tier sets a maximum speed limit for how fast your data is allowed to travel on that freeway. During quiet periods, data may be able to travel across the network at the relevant speed tier 'speed limit'. During peak periods, however, like any freeway, the speed of data on the network often slows with congestion and the speed at which your data can travel will often be much less than the 'speed tier' speed limit of your access line.
Factors specific to your access line at your address can affect your internet speeds. These include:
Length of the copper line from the premises to the node
Quality of the copper line from the premises to the node
Quality and layout of in-premises cabling
Internal and external electrical interference
Quality of co-axial cable
Quality and layout of in-premises cabling
Internal and external electrical interference
Signal strength or obstruction of the antenna’s line of sight to the tower
Weather conditions, like extreme heat and heavy rain
The maximum speed that your access line is capable of (your access line speed) can only be determined once your FTTN/B/C service has been installed and tested. If this access line speed is limited for any reason (including the Co-existence period), you may not benefit from selecting a higher network speed tier.
Once your nbn service is activated, NBN Co will test your access line speed. If NBN Co advises us that your access line is not capable of supporting the speed tier you have chosen, we will give you the option to move your service to a lower speed tier and credit any difference in speed tier charges you have paid. You must let us know that you wish to downgrade your plan speed tier within 3 months of your nbn service being activated to receive a credit.
Co-existence means that your nbn FTTN/B/C service, which partly uses the copper network, will co-exist with other services using the copper line from your local exchange to your premises. These other co-existing services include:
ADSL, ADSL2, ADSL2+
Any other Copper ULL based service other than VDSL
The Co-existence period is the period of time commencing from the date you are first able to acquire an nbn FTTN/B/C service, up to the date which all legacy services (listed above) are disconnected from your local exchange.
The presence of legacy services during the Co-existence period may adversely affect the performance of your nbn FTTN/B/C service as follows:
Downstream power back-off applied by nbn
Other temporary measures taken by nbn to manage interactions between the performance of your nbn FTTN/B/C service and Co-existing services.
NBN Co considers a nbn FTTN/B/C service to be within specification if the speed achieved during the Co-existence period is higher than 12Mbps down and 1Mbps up, and once Co-existence period has ended, higher than 25Mbps down and 5Mbps up – regardless of the speed tier ordered.
Superloop will always attempt to deliver the highest speed possible, however, as described above, there may be factors outside of our control. Superloop always recommends that you use the Superloop supplied modem for nbn FTTN/B/C services to ensure we can deliver the highest speeds possible on your copper line and to facilitate the best possible levels of support.
During peak periods, broadband speeds slow down as more users use our network at the same time. During these periods the speed of the network more generally often determine the internet speeds you experience rather than your access line speed or the speed tier you select.
To manage the impacts of congestion, Superloop uses network management tools to prioritise different data types. For example, during periods of network congestion, we may prioritise data for VoIP and video streaming (which require particular data speeds to operate effectively) over general downloads or internet browsing. These, in turn, may be prioritised over software upgrades and file-sharing applications that can adversely affect a network if not managed during peak periods.
Internet speeds can also be affected by the source of content and by congestion at the servers providing that content. If you’re downloading, for example, from a server which is congested or has only a small capacity, it will be slow even if you have a fast home connection. If those servers are in another part of the world, speeds may also be affected by congestion on international data links.
A range of factors within your premises can affect the internet speeds you achieve:
Internal wiring and configuration: Damaged, corroded, badly connected, or poorly configured copper lines within your premises can significantly reduce your nbn speed.
Equipment: the quality and age of your modem, routers and devices can all affect internet speeds, particularly at higher internet speeds.
Wi-Fi interference: The location of your modem and any radio or electrical interference with other devices in or near your home will influence your connection.
Usage: the number of users and devices online at once.