Hang on to your home phone
Add a home phone to your broadband internet service and make calls over the internet with our Pay-As-You-Go or $10/mth Unlimited Call Pack.
Setup home phone in 3 easy steps
Step 1: Order your Superloop broadband service
You’ll first need to choose one of our nbn plans. Once that’s done you can add a home phone service. We don’t charge a line fee, and porting your existing number is free.
Step 2: Choose a VoIP compatible modem
We recommend ordering one of our VoIP compatible modems, which are pre-configured to receive and make calls the moment your service is active.
Step 3: Choose how you pay
Choose from our Pay-As-You-Go or $10 Unlimited Call Pack options below. Because calls are made over the internet, you won’t have to worry about high call costs.
What is VoIP?
Voice over Internet Protocol (VoIP), simply put, allows you to make calls using your internet connection. The benefits of having a VoIP service at home include not needing new or extra copper wires installed at your premises and reducing call costs. Check out our VoIP compatible modems today.
VoIP international call rates
All rates are price per minute but are billed per second. No flag fall applies to any destination.
Things you need to know
Porting your current phone number is free of charge and may take between 10 to 15 business days to complete depending on your current provider. During the last day of this process prior to porting completion, you may not be able to receive incoming calls or make outgoing calls for a short period of time until the port is completed.
If you cannot manage without your incoming calls during the transfer process, please contact us on 1800 57 87 37 to discuss your options.
NOTE: for FTTN, FTTB and FTTC connections, your current phone number it will be lost when your new broadband connection is activated. If you want to keep your existing number, we need to port the phone number to our Home Phone (VoIP) service before your new broadband is activated.
To transfer your number, you need your current phone and supplier account number details when ordering. If you are currently on a contract for your telephone service, an Early Termination Charge may apply with your current provider, for which you are responsible.
If you ordered an Superloop modem this will be dispatched with settings preconfigured for both your data and voice service. You can however configure Superloop’s VoIP service on you own VoIP enabled modem. Or contact our support team for help on 1800 57 87 37.
We will send you a confirmation e-mail once your Home Phone (VoIP) service is active. Once active you should check with your previous telephone provider to ensure they do not continue to bill you.
Some service transfers can be delayed or fail due to special call features which are attached to the current service. Special call and service features need to be removed by your current telephone provider before you transfer your service to Superloop.
Telstra’s Priority Assistance is a service designed to help customers who have (or are living with someone who has) a diagnosed life-threatening medical condition, and whose life may be at risk without access to a fully operational phone service.
This Superloop service does not support the “Priority Assistance” service features. Telstra is the only carrier required to provide priority assistance services to its customers as a condition of its licence. For more information about Priority Assistance Services, please refer to https://www.telstra.com.au/consumer-advice/customer-service/priority-assistance.
Your existing analogue phone handset should do the trick. You simply need to plug it into the phone port of your VoIP compatible modem, which you can order from Superloop.
There are many handsets specifically designed for use with VoIP however they are generally more suited to business use.
To ensure the optimum performance of your Home Phone VoIP service, and to allow Superloop to deliver full technical support we recommend purchasing our pre-configured TP Link VB433v Wi-Fi modem when you order your service. Full specifications for the modem can be found here.
