Superloop has announced the launch of Kay, a new AI account assistant built directly into the company’s self-service Krypton platform for Business customers, partners and managed service resellers.
Kay brings conversational AI into the heart of account and service management. Instead of navigating multiple screens or waiting for support, Krypton users can ask Kay for information, launch workflows and complete everyday tasks from one central platform.
From solution discovery and presales guidance to service management and support, Kay is designed to move from question to action faster.
More than a chatbot
Kay can check broadband availability, create quotes, locate orders, manage services, run network diagnostics, raise and update support tickets, assist with technician appointments, manage account users, and provide guidance across Superloop's business connectivity and managed services portfolio.
Available 24/7, Kay operates within each user's Krypton access permissions. Users remain in control of key actions, including reviewing quotes and selecting relevant options before an order is submitted.
“Our Partner Program is all about making it easier for our partners to grow. We’re listening to what they need and continuing to invest in the products, tools and support that help them move faster,” said Daisey Stampfer, Group Executive, Business & Wholesale, Superloop.
“Kay is another step forward - bringing smarter, simpler support into Krypton so partners can spend less time on admin and more time growing their business.”
Krypton gives partners control of their Superloop services from one central location, with self-service and troubleshooting capabilities designed to simplify the digital experience. Kay adds an intelligent layer to the platform, connecting users to the right information and workflows through a simple conversation.
Part of Superloop's growing AI capability
Kay joins Teddy and Mo as part of Superloop's growing family of AI assistants. Like Teddy, which connects conversations with real-time customer support actions, Kay is designed to do more than answer questions - it helps users get things done.
Kay is live now in Krypton and will continue to learn as Superloop adds new knowledge, skills and functionality based on user feedback. Krypton users can access Kay via the “Talk to Kay” button in the bottom-right corner of the platform.
About Superloop's Partner Program
The Superloop Partner Program gives partners access to an expanded portfolio of network, connectivity, cyber and security solutions, backed by a competitive commission structure, dedicated support, training and events. At its centre is Krypton, Superloop's self-service portal built to make quoting, ordering and managing services simpler - now with Kay helping partners move from question to action even faster.
