Case study: How Superloop transformed J. Clarke Constructions' business internet experience

More than ever, having a reliable and high-speed internet connection is crucial for businesses of all sizes. This case study explores how Superloop's business internet solutions have significantly impacted J. Clarke Constructions, a decking specialist company based on the NSW Central Coast.

Watch the video testimonial with the business owner, Jono Clarke, to gain insights into the transformative power of Superloop's services for small businesses in Australia.

J. Clarke Constructions, founded by Clarke, specialises in decking and has built a reputation as the “deck-sperts” in their region. Clarke’s journey began with a building apprenticeship under his father, which ignited his passion for construction. After gaining experience in civil construction, he launched his own business in 2015.

Today, J. Clarke Constructions is a thriving company with a dedicated team and a long list of satisfied clients.

The challenge

Before switching to Superloop, J. Clarke Constructions faced several challenges with their previous internet provider. These included:

• Unreliable Connection: Frequent downtimes and slow internet speeds disrupted daily operations.

• Poor Customer Support: Delays in resolving issues and lack of personalised support.

• Inadequate Bandwidth: Insufficient bandwidth to handle the growing demands of the business, including communication with clients and suppliers, invoicing, payroll, and cloud backups.

The solution: Superloop business internet

Superloop provided a comprehensive solution tailored to the needs of J. Clarke Constructions. Key features of Superloop's business internet that addressed the company's challenges include:

• High-Speed and Reliable Connection: Superloop's owned and maintained network ensures faster speeds and reliable connections, minimising downtime and enhancing productivity.

• Scalable Solutions: Flexible plans that can grow with the business, ensuring that the internet service remains efficient as the company expands.

• Cost-Effective Plans: Affordable pricing without compromising quality, making it easier for small businesses to access top-tier internet services.

• Priority Support based in Australia: Superloop provides priority support with a guarantee to answer calls in under five minutes. This "Beyond Business Hours" helpline allows business customers to jump to the front of the queue, minimising downtime and ensuring prompt resolution of technical issues.

• Speedblast: On eligible plans, businesses can boost their internet speed with up to 2 FREE Speed Upgrade Days every month, allowing for increased productivity during peak demand periods.

The impact

Switching to Superloop has been a "game-changer" for J. Clarke Constructions. According to Clarke, the benefits have been substantial:

• Enhanced Productivity: With a reliable and fast internet connection, the team can efficiently manage communications, invoicing, payroll, and cloud backups without interruptions.

• Improved Customer Service: Prompt responses to clients and suppliers have become possible, enhancing the company's reputation and client satisfaction.

• Peace of Mind: Knowing that their dependable internet service allows Clarke and his team to focus on what they do best—building high-quality decks.

Superloop's business internet solutions have proven to be a vital asset for J. Clarke Constructions. By addressing the company's specific needs and providing exceptional service, Superloop has enabled the business to operate more smoothly and efficiently.

Superloop offers reliable, high-speed plans that can significantly benefit any business looking to upgrade its internet plan.

Browse our business internet plans